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Get Started TurboTax's 'deceptive' business practices
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McLean said that the company's ads have contributed to the adoption of free TurboTax products, "driving approximately 60% growth from 11 million free filers in 2018 before the campaign launched to more than 17 million free filers in 2021." At the end of last July, TurboTax says it had processed over 45 million federal tax returns.Īnthem Tax Relief provides a full menu of tax relief services to help clients get out from under the yoke of tax debt.
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"Far from steering taxpayers away from free tax preparation offerings, our free advertising campaigns have led to more Americans filing their taxes for free than ever before and have been central to raising awareness of free tax prep," Kerry McLean, executive vice president and general counsel, said in a statement. In a blog post Monday night, the company said the FTC's arguments were "simply not credible," claiming that "over the past eight years, TurboTax products have helped nearly 100 million Americans file their taxes for free." Hawaii Alaska Florida South Carolina Georgia Alabama North Carolina Tennessee RI Rhode Island CT Connecticut MA Massachusetts Maine NH New Hampshire VT Vermont New York NJ New Jersey DE Delaware MD Maryland West Virginia Ohio Michigan Arizona Nevada Utah Colorado New Mexico South Dakota Iowa Indiana Illinois Minnesota Wisconsin Missouri Louisiana Virginia DC Washington DC Idaho California North Dakota Washington Oregon Montana Wyoming Nebraska Kansas Oklahoma Pennsylvania Kentucky Mississippi Arkansas Texas Get Started That's misleading, according to the complaint.
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While TurboTax is indeed free for some people, the FTC says, others find out "after they have invested time and effort gathering and inputting into TurboTax their sensitive personal and financial information" that they'll need to upgrade to a paid TurboTax version to complete their returns. The agency is taking aim at an increasingly common human experience: when you do a bunch of work of filing your taxes online under the impression it's free, only to find out you need to pay up at the end. The FTC, an independent government agency focused on consumer protection, filed a legal complaint in California demanding the courts prevent Intuit from widely advertising TurboTax's tax prep services as free. Federal Trade Commission (FTC) formally accused the company that owns TurboTax of tricking people into thinking they can file their taxes for free - when, in reality, many have to pay. The deal drew scrutiny from the Department of Justice, which was concerned about potential antitrust issues Credit Karma started offering its own version of free tax filing in 2017.As the tax filing deadline looms, the 2022 tax season is getting juicy. Intuit closed on an acquisition of credit score monitoring company Credit Karma for $7.1 billion in December 2020. Intuit’s blog post says the company will leave the Free File program at the end of the tax season in October because it wants to “provide more financial benefits and empower Americans of all income levels to take control of their finances.”
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The IRS later overhauled the Free File program, removing a provision in the agreement that prohibited the agency from creating an online filing system of its own that would compete with the software companies’ products. The companies kept the free versions of their software from showing up in search engine results, according to ProPublica, making them harder to find online.
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Readers may recall that a series of reports by ProPublica found that Intuit and H&R Block had misled filers into paying to file their taxes. “With the Free File program surpassing its founding goals of e-file and free tax preparation, and due to the limitations of the Free File program and conflicting demands from those outside the program, we are not able to continue in the program and deliver all of the benefits that can help consumers make more money, save more, and invest for the future,” according to the blog post. Intuit says in a blog post on its website that part of the reason it’s leaving Free File- which is available to 2020 filers with adjusted gross income of $72,000 or less- is the “restraints” of the program. The IRS partners with the Free File Alliance, a nonprofit coalition of tax software companies that offer no-cost tax filing services for the Free File program. Intuit, the parent company of tax filing software TurboTax, is exiting an IRS program that allows many Americans to file their taxes for free.